Delete your LoJoRi account
This page is the public LoJoRi account-deletion resource. It is designed so you can initiate a verified deletion request for your LoJoRi account and associated account data — not so that an email address alone can delete an account.
What a deletion request does
- Starts a support/admin workflow to verify that you control the account
- After verification, operators use the trusted LoJoRi deletion backend (same server-side lifecycle as in-app deletion)
- Does not delete an account merely because someone knows an email address
- Does not accept or require your password here
- Does not expose user ids or admin delete APIs
What is deleted after a verified deletion
- Firebase Authentication account
- Cloud account data tree (profile, trades/journal content, import history, goals, challenges, learning records)
- For in-app deletion: account-owned local app files/state are cleared after server completion
What may remain on a device
- Language/locale preference
- Product-analytics sharing preference
- AI include-notes preference
- Device-global coach history that is not account-bound
We do not claim that every byte on every device is erased. See the Privacy Policy for details.
Preferred path if you still have the app
Signed-in users should use Settings → Delete account in the LoJoRi app. That path reauthenticates you and runs the trusted deletion immediately after confirmation.
External request path
If you cannot use the in-app flow, submit a request below. We will verify ownership (for example by confirming control of the account email and/or additional checks) before any deletion is performed.
Enter your LoJoRi account email. When it is valid, open a message to support@lojori.com and include the request details below. Sending the email does not automatically delete the account. Identity verification is required before deletion.
What to include in your email
Subject: LoJoRi account deletion request
Required information:
- LoJoRi account email: (enter a valid account email above)
- A statement that you request deletion of your LoJoRi account and associated account data
- Do not include passwords
- Do not include recovery codes
- Do not include journal or trading content
- Sending the email does not automatically delete the account
- Identity verification is required before deletion
Verification & fallback
Requests are reviewed by a human before trusted deletion is executed. If your mail client does not open, email support@lojori.com with subject LoJoRi account deletion request and your account email.
More help: Support.