Support

LoJoRi support is intentionally simple. Prefer clear reproduction steps and build identity over screenshots that contain sensitive journal content.

How to get help

• Email: support@lojori.com
• In the app: Settings → App → Share feedback (safe share template with version/build fields)

No formal SLA is published. Response timing depends on operator availability.

Account access

For sign-in or password issues, use the in-app password reset when available. We will not reset or delete accounts solely because someone knows an email address.

Data and privacy questions

Read the Privacy Policy. Privacy questions may use the support inbox above.

Account deletion help

• Signed-in users: delete directly in the app under Settings → Delete account (password confirmation required).
• External request path: /delete-account — submit a deletion request to support@lojori.com; identity verification is required before any deletion. This does not delete an account automatically.

Import / export help

Use Settings → Import Center and Settings → Export & Reports in the app. When contacting support, include broker format and error text — not full trade exports unless necessary and redacted.

Bug reporting

Include:

• App version and build (Settings → App)
• Platform and OS version
• Steps to reproduce
• Expected vs actual result

Do not include passwords, recovery codes, journal text, coach chats, or screenshots with sensitive trading data.